Powerful Features for Modern Support Teams
From AI-powered conversations to deep analytics, LinoChat gives you everything you need to deliver exceptional customer support at scale.
AI-Powered Chat
Deploy an intelligent AI chatbot that understands natural language, resolves common queries instantly, and seamlessly hands off to human agents when needed.
- Natural Language Understanding for accurate intent detection
- Automatic handoff to human agents with full context
- 24/7 availability across all channels
- Continuous learning from every conversation
LinoChat AI
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Active Tickets
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Smart Ticketing System
Never let a customer issue slip through the cracks. Automated routing, SLA tracking, and intelligent prioritization keep your team efficient.
- Automated routing based on skills, workload, and topic
- SLA management with real-time breach alerts
- Priority queuing with intelligent escalation rules
- Collision detection to prevent duplicate responses
Analytics & Insights
Make data-driven decisions with real-time dashboards that surface the metrics that matter. Track performance, satisfaction, and trends at a glance.
- Real-time dashboards with live conversation tracking
- Agent performance metrics and leaderboards
- CSAT and NPS tracking across all channels
- Custom reports with scheduled email delivery
Dashboard Overview
LiveConversations
1,284
+12%
Avg Response
1.4m
-18%
CSAT Score
94.2%
+3%
Tickets resolved (7d)
Popular Articles
Getting started with LinoChat
Onboarding
Setting up your first chatbot
AI & Bots
Configuring SLA policies
Ticketing
Integrating with Slack
Integrations
Custom report builder guide
Analytics
Knowledge Base
Empower customers to find answers on their own with an AI-powered knowledge base that surfaces the right articles at the right time.
- AI-powered search with smart autocomplete and suggestions
- Contextual article recommendations inside chat
- Multi-language support for global audiences
- Analytics on article performance and search gaps